Shipping policy

Shipping Policy – Wali Shopping Store

Last Updated: August 2026

At Wali Shopping Store, we are committed to providing fast, reliable, and secure delivery across Pakistan. This Shipping Policy explains how we process, dispatch, and deliver your online orders.

Order Processing

  • Orders are normally processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

  • Customers may receive order confirmation and delivery updates through SMS, email, or WhatsApp, where applicable.

  • Processing time may vary during sales, promotions, Eid, or other peak shopping periods.

Shipping Coverage

Wali Shopping Store currently offers nationwide delivery across Pakistan, subject to courier service availability in the customer's area.

We continue to improve our delivery services to provide a convenient online shopping experience for customers throughout Pakistan.

Estimated Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days

  • Remote Areas: 4–7 business days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the courier company, destination, weather, public holidays, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and applicable offers.

  • Free shipping may be available on selected products, orders, or promotional campaigns.

  • Any applicable shipping charges will be displayed before completing your order.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication methods.

Customers can use the provided tracking details to check the delivery status of their order.

Delivery Delays

We make every effort to deliver orders within the estimated timeframe. However, Wali Shopping Store is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier service delays or disruptions.

  • Severe weather conditions.

  • Natural disasters.

  • Public holidays.

  • Government restrictions.

  • Unexpected operational issues.

  • Incorrect or incomplete shipping information provided by the customer.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate name, phone number, city, area, and delivery address when placing an order.

Wali Shopping Store is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.

Damaged or Missing Items

If your package arrives damaged, opened, or contains a missing or incorrect item, please contact our customer support team within 48 hours of delivery.

For verification and investigation, we may request clear photos or videos of the package, shipping label, and received products.

Order Cancellation

Orders may be canceled before they are dispatched, subject to order status.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible. In such cases, the request may be handled according to our Return & Refund Policy.

Cash on Delivery

For Cash on Delivery (COD) orders, customers must pay the complete order amount to the courier at the time of delivery.

Please ensure that your phone number and delivery address are correct to help avoid unsuccessful delivery attempts.

Contact Us

If you have any questions regarding shipping, delivery times, shipping charges, order tracking, or your online order, please contact Wali Shopping Store through our official customer support channels.

Thank you for choosing Wali Shopping Store — your trusted online destination for women's clothing, lawn suits, stitched dresses, unstitched collections, embroidered suits, and fashion accessories across Pakistan.