Refund policy

Return & Refund Policy – Wali Shopping Store

At Wali Shopping Store, we are committed to providing high-quality clothing, reliable service, and a smooth online shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing your order.

Return Policy

We accept returns within 7 days of receiving your order, provided the product meets the following conditions:

  • The item must be unused, unworn, and unwashed.

  • All original tags and labels must be attached.

  • The product must be returned in its original packaging and condition.

  • The item must not have any damage, stains, or signs of misuse.

Exchange Policy

We offer exchanges in the following cases:

  • Wrong size received.

  • Wrong or incorrect product delivered.

  • Product received damaged or defective.

Please contact us within 48 hours of delivery and provide your order number and clear photos/videos of the product for verification.

Refund Policy

Refunds may be available in the following situations:

  • The product becomes unavailable after payment.

  • A defective or incorrect product cannot be replaced.

  • An order is canceled before it has been shipped.

Once your refund is approved, it will generally be processed within 5–7 business days through the original payment method, where applicable.

Non-Returnable Items

The following products are not eligible for return, exchange, or refund:

  • Sale, discounted, or clearance items.

  • Customized, altered, or specially prepared products.

  • Products damaged due to misuse, washing, ironing, or improper handling.

  • Products returned without original tags or packaging.

Return Shipping Charges

Customers are responsible for return shipping charges unless the return is due to an error on our part, such as receiving a wrong, damaged, or defective product.

How to Request a Return or Exchange

To request a return, exchange, or refund, please contact our customer support team with:

  • Your order number.

  • Product name/details.

  • Reason for return or exchange.

  • Clear photos/videos of the product, where applicable.

Our team will review your request and guide you through the next steps.

Contact Us

For any questions regarding our return policy, exchange policy, refund policy, or online orders, please contact Wali Shopping Store. We are always happy to assist you.

Thank you for shopping with Wali Shopping Store. We value your trust and are committed to providing quality products and excellent customer service.